Information We May Collect
Depending on the features used in our mobile application, website or related services, Hotel Le Grande may collect or process the following categories of information.
- Name, mobile number and email address, where applicable.
- Customer, guest or staff account information.
- Profile or identification information voluntarily provided by the user.
- Restaurant orders, table information and order history.
- Customer details associated with restaurant or hotel services.
- Payment or transaction references, where applicable.
- Attendance check-in and check-out details for authorised staff.
- Photographs/selfies captured for staff attendance verification.
- Latitude and longitude when location verification is required for attendance.
- IP address, device information, login records, server logs and diagnostic information.
How We Use Information
Information collected through our services may be used for the following legitimate hotel and operational purposes:
- Providing and operating Hotel Le Grande services.
- Processing restaurant, hotel and guest requests.
- Managing restaurant tables, orders and service operations.
- Maintaining customer, guest and order records.
- Authenticating authorised users.
- Managing employee attendance and payroll-related operations.
- Verifying attendance using photographs and location, where applicable.
- Providing customer and staff support.
- Protecting application and account security.
- Preventing misuse or unauthorised access.
- Diagnosing technical issues and improving application functionality.
- Meeting applicable legal, accounting and regulatory obligations.
Camera Permission
The application may request access to the device camera. For authorised staff users, camera access may be used to capture a photograph during attendance check-in or check-out for attendance verification.
The application does not access the device camera without the required device permission.
Location Permission
Certain staff attendance features may require access to device location. When applicable, location information may be collected at the time of attendance marking to verify the location from which a staff member checks in or checks out.
Location information is intended for legitimate attendance and operational purposes and is not used for unrelated advertising or continuous tracking unless specifically disclosed by a feature.
Data Sharing
Hotel Le Grande does not sell users' personal information. Information may be disclosed only when reasonably necessary to:
- Service providers that host, maintain, secure or support our systems.
- Authorised Hotel Le Grande personnel who require access for operational purposes.
- Payment or technology providers when their services are used.
- Government, regulatory or law-enforcement authorities when required by applicable law.
- Protect the rights, security, property or legitimate interests of Hotel Le Grande, its users or others.
Service providers are expected to process information only for the purposes for which they provide services to us and in accordance with applicable contractual and legal requirements.
Data Security
We take reasonable administrative, organisational and technical measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.
Where supported by our systems, information transmitted between the application and our servers is protected using secure network communication such as HTTPS.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including operational, accounting, security, employment, dispute-resolution and legal requirements.
Information that is no longer required may be deleted or anonymised in accordance with our applicable retention practices and legal obligations.
Data & Account Deletion
Users may contact Hotel Le Grande to request deletion of eligible personal information associated with the application.
We may need to verify the identity of the person making the request before processing it. Certain information may need to be retained where required for legitimate legal, accounting, employment, fraud-prevention, security, dispute-resolution or regulatory purposes.
Children's Privacy
The Hotel Le Grande application is intended for hotel customers, restaurant customers, authorised employees and other users of Hotel Le Grande services.
We do not knowingly collect personal information from children through the application except where such processing is legitimately required, appropriately authorised and permitted by applicable law.
Third-Party Services
The application may use third-party technology or services for functions such as hosting, notifications, maps or location functionality, payments, analytics, crash reporting or other operational services.
These providers may process limited information according to their respective privacy practices and the services they provide.
User Choices & Permissions
Users can manage certain application permissions, including camera and location permissions, through their device settings.
Disabling a permission may prevent features that depend on that permission from functioning correctly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our application, business operations, legal requirements or privacy practices.
When this policy is updated, the “Last Updated” date displayed at the top of this page will be revised.
Contact Us
For questions, privacy concerns, data requests or account-deletion requests relating to Hotel Le Grande services, please contact us.